If your PartsVu purchase does not work out just right, don't worry, we are here to help you!
SHORT ITEMS - In some cases, products may ship from multiple different warehouses to reach you in the shortest possible time. Please check your shipment tracking information to confirm tracking for all packages if you order appears incomplete. If you are missing an item you purchased from your shipment, please notify us within 48 hours of receiving your package. We will expedite shipment of any shorted items as soon as possible upon notification and confirmation by our customer service team.
DAMAGED GOODS - If you have received a damaged package, please photograph the package prior to opening OR reject the package with the carrier. If you have already opened the package and found damaged merchandise, please photograph the packaging and damaged item, and contact our customer service center (LINK). In most cases, it is imperative that you save the original packaging. Loss or damage in transit is the responsibility of the assigned carrier, but we will be happy to assist with any claims.
RETURNS - Returns or exchanges will be accepted on un-opened goods within 30 days of the original purchase. Un-opened means in original packaging, complete with all original manuals, instructions, tags, and labels. There is a 20% restocking fee on all merchandise returns. Clothing and apparel exchanges for size only are not subject to any restocking fees, but a return goods authorization is still required and returned items must be in like-new resalable condition. Please contact us (LINK) for a return authorization for all returns or exchanges.
NO RETURNS ON ELECTRICAL ITEMS - No returns will be accepted on any electrical items. Due to the sensitivity of modern electronics, all electronics and electrical sales are final. If you have questions about fit prior to ordering, please contact our sales department (LINK) prior to purchasing and we are happy to help.
PRODUCT WARRANTY - As a seller of original equipment manufacturer produced parts, PartsVu does not express or imply any warranty beyond the coverages offered by the original equipment manufacturer. **** If you experience a problem or defect with your item, please contact our Customer Service Department for information about the factory warranty on your item.
SHIPPING - If a product was shipped in error by PartsVu, return shipping is our responsibility and a return shipping label will be sent by us. If you wish to return or exchange an item, return shipping costs shall be born by the customer. Please contact our customer service team for a return goods authorization and shipping address for your item. We strongly recommend using a reputable carrier and insuring your shipment for its full replacement value.